In an exclusive blog for fmwf’s Enterprise Zone, Ian Cooper, author of The Financial Times Guide To Business Development: How To Win Profitable Customers and Clients, gives his top advice for making the most of complaints.
Currently browsing: Ask an Expert
Ask Jo: The Which? Big Switch campaign
Wednesday, May 16th, 2012Consumer lobby group Which?’s Big Switch campaign was concluded on 11 May. Co-operative Energy, a new entrant to the market launching just one year ago, won the reverse auction and will supply a competitive energy tariff to many of the consumers who signed up to participate in the scheme.
Ask an Entrepreneur: Try an army test to check out potential new recruits
Tuesday, May 15th, 2012In a new series of monthly columns, serial entrepreneur and business author Mike Southon answers the questions small business owners really want to know. This week a reader asks: All the CVs I receive look great, but how can I tell if someone will be any good under pressure?
Neil Craven: Chinese lap up our luxury brands as UK backing falls short
Monday, May 14th, 2012Britain’s luxury goods brands are feeling decidedly unloved. By Britain, at any rate, says Neil Craven.
Wonga feeds off Brown’s toxic legacy
Sunday, May 13th, 2012How incredibly depressing that Wonga, the payday lender that specialises in short-term loans with interest rates of up to about 4,000 per cent a year, claims to have been inundated with requests from small businesses for advances, even at these exorbitant rates.
Nicky Garcea: Unrealised Strengths – A women’s secret weapon for success
Friday, May 11th, 2012In her latest fmwf blog, Nicky Garcea from people management firm Capp challenges the assmption that today’s female leaders need to show they can truly ‘do it all’ and highlights how exploring unrealised strengths might actually be a women’s secret weapon to success…
Employment law: The Queen’s Speech
Thursday, May 10th, 2012FMWF’s resident employment lawyer Peta Fluendy takes a look at some of the employment law issues expected to be raised by the Queen’s Speech.
Ask Jo: I’m in a new job, do I qualify for maternity benefit?
Wednesday, May 9th, 2012‘I have only been with my current employer for seven months and have found out I am pregnant. Will I qualify for maternity benefit and is my job safe?’









